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Conflict coaching

Conflict coaching is used to help individuals address a difficult conflict situation. It is a confidential meeting with two trained coaches who will act as neutral listeners, help develop a plan of action and improve communication techniques for future conflict prevention. The person you are in conflict with will not be involved.

Wandsworth Mediation Service offers conflict coaching cost-free to all Wandsworth residents.

When to use conflict coaching:

  • To prevent a dispute from escalating;
  • To prepare for a conflict conversation;
  • Pre/post mediation;
  • If one party does not want to mediate.
  • To prevent a dispute from escalating;
  • To prepare for a conflict conversation;
  • Pre/post mediation;
  • If one party does not want to mediate.

Any questions? Call us on 020 7223 7744.

What are the benefits of Conflict Coaching?

  • Tailored to your needs. Learn how to work through your specific problem, evaluating possible solutions.
  • Gain confidence. Explore how your past experiences can help you deal with the current issues in a different way.
  • A supportive and safe environment. As with mediation, our trained conflict coaches will not suggest or recommend solutions, but help you work out what you would like to do.
Businesswoman talking to colleague

For more information, please download our pdf flyer.

How does Conflict coaching work?

Referral

Once we have received your referral, our case managers will contact you to find out more about the problem. They will then assign two conflict coaches who have the relevant experience for your case, and contact you again to book the session.

Conflict coaching session

The session can take place at our offices near Clapham Junction station, or on Zoom. It will last for about an hour, and the person you are in conflict with will not be involved. During the session, you will have a chance to talk about your problem with two experienced coaches and explore your options. By the end of the session, you will be able to identify your strengths, skills and resources that can empower change. Everything you say to the coaches will remain confidential, and you can end the session at any time.

“I now understand alternatives to try instead of doing nothing. I felt support and empathy from the conflict coach. I felt really listened to because they were neutral and I could say what I felt without feeling it was wrong”.

Conflict coaching client

“I feel the service has enabled me to say my feelings out loud instead of keeping everything bottled up inside. The service has helped me look at other options so I can seek a good outcome for all affected”.

Conflict coaching client

“I felt listened to and guided. I felt that they helped me find solutions in dealing with what I considered issues but now think of as events… I walked away feeling that I had a better sense of direction. Once again, thank you for your service. It was objective, yet personal and made me feel much lighter when I left.”

Conflict coaching client

“It was good for me to be able to express myself freely with the coaches, who were totally unbiased, about my problems. They listened with empathy and I received some coping mechanisms from them”.

Conflict coaching client

Conflict coaching Questions

How much does conflict coaching cost?

Conflict coaching is free for all Wandsworth residents.

Who are your conflict coaches?

We have a team of conflict coaches who have been specifically trained and are supervised by WMS. They all offer their time and skills to Wandsworth Mediation Service without charging us. The majority of our conflict coaches are Wandsworth residents and are looking to invest in their local community.

Do you offer online conflict coaching?

We have seen a huge increase in demand for our service since the beginning of the COVID-19 pandemic. Our conflict coaches are fully trained to conduct sessions online.

Online conflict coaching means you can resolve disputes quicker, and from the comfort of your home. All you need is a computer or mobile phone, a webcam and a quiet location. Our dedicated case managers will provide detailed instructions and guide you through the set-up.

Book Now

Any questions? Call us on 020 7223 7744

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Wandsworth Mediation Service is a registered charity 1102464 and company 4778659 limited by guarantee in England and Wales.

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